|
PAYOUT QUESTIONS
DEPOSIT QUESTIONS
CREDIT CARDS QUESTIONS
PAYOUT QUESTIONS Top
What payout methods do you offer?
Are all payout methods free of charge?
How do I request a Payout?
I'm trying to request a Payout and the website is prompting me to answer a security question that I don't remember to set up in my account, how can I fix that?
How long does it take to get a payout delivered?
How many payouts can I request per week?
What is the maximum amount I can request on a payout?
I see my payout was approved, the funds were deducted from my account but I haven't received any money yet. What's the reason for that?
How can I contact the Payouts Department?
How can I know the status of my Payout Request?
Can I increase my limits to get higher payout amounts?
Can you take two $500 MoneyGram withdrawals in the same week (total of $1,000)?
I requested a payout 2 days ago, why those funds are still on my account and my payout has not been accepted?
I have a pending MoneyGram Payout but I changed my mind and now I want that payout to be processed via PayPal Cash Cards, is it possible to switch payout methods?
- What payout methods do you offer? Top
We offer different Payout options and you can choose the best method to your convenience. You can choose from PayPal Cash Cards, Money orders, Western Union, MoneyGram, Bank Wires, Bitcoins and PayPal to PayPal transfers.
(Here, each payout method name could be a link that can take the customer directly to the cashier's section of the selected payout method)- Are all payout methods free of charge? Top
We offer 1 free payout method: PREPAID GIFT CARDS.
The rest of our payout methods include a fee as shown in the following chart:
| Payout Method | Applicable Fee* |
Western Union |
$60 |
MoneyGram |
$50 |
Money Order |
$75 |
Bank Wire |
$100 |
Paypal to Paypal |
$50 |
*All fees represent a flat rate for each payout method
- How do I request a Payout? Top
To request a payout is really simple, once you are logged into your account go to the cashier and click on the Payout Methods link and then just select the Payout method of your preference.
- I’m trying to request a Payout and the website is prompting me to answer a security question that I don’t remember to set up in my account, how can I fix that? Top
Security questions are required to be setup on your account before you are able to request a payout, if you haven’t set a security question yet or forgot the answer to your security question, please use the Ticket Alert system and we will contact you as soon as possible so we can assist you in this matter.
- How long does it take to get a payout delivered? Top
Depending on the payout method of your preference you will receive your payout within 3 to 5 business days if you choose PayPal Cash Cards, MoneyGram, Western Union and Bitcoins.
I you choose to get a payout via Bank Wire, Money Order or PayPal to PayPal the delivery time frame is 7 to 10 business days.- How many payouts can I request per week? Top
You can request two payouts per week, $500.00 for each payout. Please be aware that there are some restrictions when selecting some payout methods, for example, you can only use MoneyGram and Western Union once a week, but you can get one Western Union payout and one MoneyGram payout on the same week.
- What is the maximum amount I can request on a payout? Top
You can request up to $1000 per week divided in two payouts. For some payout methods such as Bank Wires, Money orders and PayPal to PayPal you can request up to $1000 in one single payout but those $1000 payouts will be restricted to one payout every two weeks, so here we are keeping the $1000 maximum payout per week rule.
- I see my payout was approved, the funds were deducted from my account but I haven't received any money yet. What's the reason for that? Top
Once your payout request is accepted, the amount in the request will be deducted from your account (including fees when applies) until the payout gets completed, if you request a payout cancellation, the amount in the request will be released back to your account (including fees when applies).
- How can I contact the Payouts Department? Top
There are three different ways to contact the Payouts Department, you can use our ticket alert system on the right upper corner of your screen by clicking on the Ticket Alerts link, then click on the "create a new alert" link, fill out the form with your name, account number and write your question on the message box, then just hit the submit button.
- How can I know the status of my Payout Request? Top
If your payout is pending you can go to the cashier and click on the "Tools" link then select the "Update me Payouts” option to request an update, that option will generate an e-mail ticket that We will answer and you will be able to check on the Ticket Alerts section of your account.
- Can I increase my limits to get higher payout amounts? Top
At the moment we are offering a maximum of $1000 per week limit but we are working to increase these limits for the upcoming football season.
- Can you take two $500 MoneyGram withdrawals in the same week (total of $1,000)? Top
When it comes to Western Union and MoneyGram you can only request one payout per Method, this means only One MoneyGram and one Western Union money transfer per week.
- I requested a payout 2 days ago, why those funds are still on my account and my payout has not been accepted? Top
There are two main reasons to still have a payout request in the pending for approval state, one is that you are a credit card customer and you still need to submit your credit card documentation to be verified, and the other reason is that you submitted your payout request over the weekend. For new requests the approval time goes from Monday through Friday.
- I have a pending MoneyGram Payout but I changed my mind and now I want that payout to be processed via PayPal Cash Cards, is it possible to switch payout methods? Top
If your payout is still pending and no control numbers/codes were generated by any of our processors that are related to that payout, yes, we can switch your payout request to the method of your preference.
DEPOSIT QUESTIONS Top
How long will it take for a deposit to be approved and credited to my account?
Do you cover fees on any deposit amount?
What kind of bonus do I get from my deposit?
Can I deposit using Credit Cards?
I made a Bitcoin deposit, I see it was deducted successfully from my Bitcoin Wallet but your website says it was rejected. How can I get those funds credited to my account?
Can I use my free pay bonus either in the casino or to bet a horse race?
Does my action in the Casino and horse betting count towards the rollover completion?
- How long will it take for a deposit to be approved and credited to my account? Top
We will process and credit your deposit in the following 30 minutes. I f we need to fix any wrong or incomplete information related to your deposit, we will contact you right away and inform you about the issue so you we can complete and credit your deposit to your account.
- Do you cover fees on any deposit amount? Top
For deposits of $100 or more we will credit your fees as free play on your betting account.
- What kind of bonus do I get from my deposit? Top
- Can I deposit using Credit Cards? Top
Yes, we process Master Card, VISA and American Express. All cards used in our website need to be allowed for international purchases (please check with your bank if can use your card outside the U.S)
- I made a Bitcoin deposit, I see it was deducted successfully from my Bitcoin Wallet but your website says it was rejected. How can I get those funds credited to my account? Top
Bitcoins are time sensitive, if you don't complete the transaction in the estimated time (15 minutes), We won't be able to collect the funds of your transaction, in the case of getting a Bitcoin deposit rejected you can send us a ticket alert telling us about the issue, We will review your query and if applies We will help you to get your Bitcoins back to your wallet.
- Can I use my free pay bonus either in the casino or to bet a horse race? Top
Free play bonus can be used in sports wagering only. The bonus can't be used in casino or horse betting.
- Does my action in the Casino and horse betting count towards the rollover completion? Top
Yes, all the activity related to bets made in your account, count towards the rollover requirements.
CREDIT CARDS QUESTIONS Top
What type of credit card do we accept?
How much can I deposit using my credit card on my first deposit?
How could I increase my credit card deposit limits?
Why is the credit card documentation required?
Where can I download the verification form?
Where can I send the credit card documentation
How long will take for my paperwork to be verified?
Do I need to send any credit card paperwork if I use a prepaid card or Entropay virtual card?
How long do I need to wait in order to request my money back if I am a credit card user?
Can I use someone else's credit card?
What does is it mean when my credit card is declined?
What additional fees may be charge to my credit/debit card?
- What type of credit card do we accept? Top
We accept Visa, MasterCard, American Express and Prepaids that are allowed to be processed as International Purchases.
- How much can I deposit using my credit card on my first deposit? Top
The minimum deposit amount is $40 per transaction and the maximum transaction amount is $500.
- How could I increase my credit card deposit limits? Top
You can increase your deposit limits by providing some Credit Card Documentation.
Simply send us:
- Front and back copy of the card used to make the transaction.
- Photo ID ( Valid Driver’s License, State ID or Passport).
- Credit Card Verification Form.
- A photo of a recent Utility Bill.
- Why is the credit card documentation required? Top
In order to provide you with the best security to protect your account, we need those simple documents to increase your limits with the Bank providing the Credit Card processing. We also need those documents to process your next payout, so it is better that you send those documents right away, so we can process that payout when you request it.
- Where can I download the verification form? Top
You can click in our Cashier, under the Card Deposit Section.
- Where can I send the credit card documentation? Top
Simple email us your information to [email protected]
- How long will take for my paperwork to be verified? Top
It takes about 20 minutes to verify your email during regular business hours, anything sent after that will be reviewed the following day.
- Do I need to send any credit card paperwork if I use a prepaid card or Entropay virtual card? Top
Since prepaid cards are used for a one time deposit, documentation is not required.
- How long do I need to wait in order to request my money back if I am a credit card user? Top
For Bronze and Silver members, the wait is 21 business days after 1st credit card deposit. This is because that is the time that our processor takes to settle your original transaction.
Gold members takes 7 business days per card use and Platinum member takes 5 business days per card use. Entropay users have no payout hold time. To increase your Security Status, send in the credit card forms as soon as possible.
- Can I use someone else's credit card? Top
We only take personal credit cards that match the account holder information.
- What does is it mean when my credit card is declined? Top
Most of the time your credit card deposit is declined due to:
-Denied by the bank: use another card or contact your bank to allow international purchases.
-wrong card number: please review card number, expiration date or CVV and reattempt
-Incorrect billing address: please review and update your personal information with correct street address, state and zip code.
-wrong email: please review and submit a valid email address that is registered with your card provider
-Wrong card holder info: reattempt using your personal card only
-Insufficient funds: please verify your available balance into your card and try again.
-Daily limit reached by the bank: please choose another card since the card used has 24 hours restriction.
- What additional fees may be charge to my credit/debit card? Top
International fees will be covered upon request since not all the banks charge them.
In case that your bank charges those international fees, you will be required to email a copy of the card statement and we will credit you with the fees.
